Shipping policy
Delivery and Payment of Orders
General Information
All orders placed on the Pro Line website are processed within 1 to 3 business days after confirmation by the customer. Once your order is processed by our staff, you will receive an email with tracking information. Deliveries to offices and addresses in Bulgaria are handled by courier companies Econt and Speedy, with a delivery time of 1-2 business days. The delivery cost to a courier company office or Speedy office is 5.90 BGN, and the cost to an address anywhere in Bulgaria is 6.90 BGN.
ProLine reserves the right to dispatch your order with another carrier to ensure that the package arrives within your chosen timeframe. We only use internationally recognized companies such as UPS, DHL, Canada Post, and FedEx, and we always provide your tracking number with all available options.
Worldwide Delivery: We use UPS, DHL, Canada Post, and FedEx for all packages.
Domestic Delivery: Most orders are shipped through courier companies Econt or Speedy.
International Delivery: We use UPS, DHL, and FedEx for international orders. Your order will usually arrive within 3-7 business days after shipping, depending on your location.
Tracking Information
As soon as your order is handed over to the courier, you will receive tracking information via email. Please note that with some couriers, the activation of the tracking link may be delayed by up to 48 hours.
International Deliveries, Duties & Other Taxes
International deliveries are possible to over 20 countries within the EU, USA, and Canada. If you are required to pay any fees on the shipment (such as customs duties, etc.) due to international delivery, you (the BUYER) are fully responsible for them. We (Pro Line as the SELLER) are not responsible for paying customs duties or other fees on shipments, and we cannot influence them in any way or calculate the time needed for the clearance of the shipment from customs.
Order Issues
When placing an order through the Pro Line website, please carefully review all the data required for successful delivery - your full name, contact information, and delivery address. Once your shipment is handed over to the courier company, we cannot redirect it to a different address. If you encounter any issues with your order, please do not hesitate to contact us via the contact form on our official website.
Returns
ProLine does not accept returns of used or opened items. To find out if you qualify for a return or partial refund, please contact us through the contact form.
Delivery Time
ProLine strives to process orders as quickly as possible, within 1-3 business days for domestic orders and 3-7 days for international orders. Orders received before 14:30 are usually shipped the same day, while orders received after 14:30 are typically shipped the next business day. Please note that delivery times are subject to change under unusual circumstances.
We only show the estimated delivery time during the order process. Please be aware that dates are subject to change, and always allow extra delivery time. ProLine is not responsible if the delivery date or time of your order changes after it leaves our premises.